Terms of purchase

att: Filtergiganten AS
Mælagata Sør 58
3716 Skien


Orgnr.: 932170647mva

Information you provide to us will not be passed on and is only available to people associated with us. You can request that information about you be deleted at any time. In connection with the order, you agree that we store and use your information. We do this to fulfill our obligations to you. We also document all communication we have with you via e-mail, in order to be able to offer the service you expect from us.


Who can shop online?
To be able to shop online with us, you must be at least 15 years old. If you are under 15 years of age, you must get an adult to order for you. If you wish to shop on credit, you must be over 18 years of age.

Safe purchase
We aim to have the absolute best security around sales on the internet, handling of personal data and payment. We have therefore adapted our operations to the requirements the Norwegian authorities, through Distansehandel Norge, have set for safe internet trading.

You will be charged for the order amount when your package is sent from us.

VAT of 25% is included in all prices. No other fees than what is shown as the total in the checkout are added to the purchase.

All our prices are stated in Euro


Delivery time
Most of the items you see in the online store are in our warehouse. These are normally packed and sent out on the first working day after we have received your order. A shipment usually takes 5-7 working days.

Shipping and fees
Airfiltre.com ships with FedEx Express Worldwide.
If we cannot deliver your entire order completely, we will contact you before we send it out

Unclaimed packages
The collection deadline for parcels is 7 working days in accordance with FedEx guidelines. If it is not picked up by then, it will automatically be sent back to us.

Return of goods - Right of withdrawal
With the exception of specially ordered goods, you have a 14-day cancellation period for goods bought in our online shop. You pay the return shipping yourself if you use the right of cancellation. If you have received the wrong item or items with a fault, we will send you a new one at no cost to you.

Items that have been specially ordered cannot be returned. Please do not send returned goods for collection. These are not retrieved.

All returns must be agreed with us, and always sent as a company package to our company address. (Airfilre.com Att: Filtergiganten AS, Mælagata Sør 58, 3716 Skien, Norway)

Orders that are not picked up by the buyer and are returned to us will be charged for shipping both ways.

Appeal deadlines

1. Error during delivery
If you receive a defective or wrongly delivered product, contact us by email or by phone. You should contact us as soon as possible and no later than 1 month after delivery.

After we have received your complaint, you will receive a reply with instructions on how to return the item.

2. Faults during the warranty period
We guarantee that the goods you have ordered are free from manufacturing defects for two years, or during the warranty period for the product (from delivery). If a fault occurs with your product during the warranty period, you can contact us by email or by phone. Customer service will give you information on how to proceed with your complaint.

3. Complaint
Notification of errors must be made within a reasonable time from when you discovered or should have discovered the error. The right to complain about a product ceases under all circumstances after three years.

In the event of a dispute, we follow the Consumer Council's guidelines for complaints!